Privacy Policy – Quacys Smart Mobility
Last updated: 31st May 2026
Quacys Smart Mobility (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us online, by phone, messaging services, or in person.
We are an innovative research and development organisation focused on smart mobility solutions, inclusive design, and accessibility technology.
1. Who We Are
• Organisation name: Quacys Smart Mobility
• Legal status: UK Registered Company / Social Enterprise
• Registered address: 16 Chaldon Road, London, SW6 7NJ
• Contact email: info@quacysmobility.co.uk
• Website: www.quacysmobility.co.uk
• Operating note: We work remotely. Meetings or visits are by appointment only — please contact us first to arrange.
For the purposes of the UK General Data Protection Regulation (UK GDPR), Quacys Smart Mobility is the data controller.
2. How We Collect Personal Data
We collect personal data only when you choose to share it with us, through:
• Our website (enquiry forms, feedback, prototype interest)
• Telephone calls
• WhatsApp messages
• Text messages and emails
• In‑person meetings or consultations (pre‑arranged only)
• Participation in research, testing, or feedback sessions
• Enquiries relating to our designs, prototypes, or services
3. What Personal Data We Collect
Depending on how you interact with us, we may collect:
a) Contact & Identity Information
• Name
• Email address
• Telephone number
• Postal address (if required for correspondence or meetings)
b) Enquiry & Research Information
• Details of your enquiry or interest in our work
• Feedback, comments, or suggestions you share about our designs or prototypes
• Information you provide about accessibility needs, mobility requirements, or personal circumstances (only if given voluntarily and directly relevant to our work)
c) Communication Information
• Messages sent via WhatsApp, phone, email, or website forms
• Notes from meetings, consultations, or research discussions
d) Technical Information (Website Users)
• IP address
• Browser type and device details
• Cookies and basic analytics data (see Section 10)
Important: We do not collect sensitive personal data (such as health details) unless you choose to share it with us to help us design better, more inclusive solutions. When you do, we treat it with extra care and confidentiality.
4. How We Use Your Personal Data
We use your data only for the specific purposes you shared it for, including:
• Responding to your enquiries and communications
• Providing information about our research, prototypes, or services
• Arranging meetings, consultations, or testing sessions
• Improving our designs, products, and accessibility solutions
• Recording feedback to help us develop better mobility solutions
• Meeting legal, regulatory, and safety obligations
• Protecting our intellectual property and work
We do not use your data for marketing unless you have explicitly agreed to this.
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
• Consent – where you have given clear permission (e.g. to contact you, or to use your feedback in our research)
• Legitimate interests – to operate our research and development work, respond to enquiries, and improve our services — provided your privacy rights are respected
• Legal obligation – where we must keep records by law
6. Payments and Financial Data
Note: Currently, our main activity is research, development, and consultation — payments are not always required. If payments become necessary in future:
• Payments are processed securely via trusted third‑party payment providers
• We retain only:
◦ Transaction references
◦ Amounts paid
◦ Dates of payment
• We do not store full debit/credit card or bank details at any time.
7. How We Store and Protect Your Data
We take strict security measures to protect your information, including:
• Password‑protected systems and secure cloud storage
• Limited access to personal data (only authorised people)
• Secure handling of all records, digital and physical
• Regular reviews of our security practices
We keep personal data only as long as necessary for the purpose it was collected, or as required by law. After this, it is securely deleted or anonymised.
Intellectual Property Note: Any designs, ideas, feedback, or information you share with us may help us develop our work. All intellectual property rights in our designs, prototypes, and solutions remain with Quacys Smart Mobility and its founder — this is protected by law.
8. Sharing Your Data
We never sell, rent, or trade your personal data.
We may only share data with third parties in these cases:
• Trusted IT or communication service providers (who must also keep your data secure)
• Legal or regulatory authorities — only if required by law
We do not share your data with other organisations, researchers, or businesses without your explicit permission.
9. Your Rights Under UK GDPR
You have the right to:
• Access a copy of the personal data we hold about you
• Request corrections if anything is wrong or out of date
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to how we use your data
• Withdraw consent at any time (where we rely on your permission)
• Request data portability (transfer of your data to another organisation)
To exercise any of these rights, contact us at: info@quacysmobility.co.uk
We will respond to all requests within one month.
10. Cookies
Our website uses cookies to improve functionality and analyse how visitors use our site. These are small files stored on your device.
• Essential cookies: Required for the website to work properly — always on
• Analytics cookies: Help us understand how people use the site — you can turn these off in your browser settings
You can manage or disable cookies through your browser settings at any time.
11. Children and Young People
Our work is primarily designed for adults and professionals. If we ever work with children or young people, we will handle their data with extra care, and obtain parental or guardian consent where required by law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our work or legal requirements. The latest version will always be published clearly on our website.
13. Complaints
If you have any concerns about how we handle your personal data, please contact us first at:
We will do our best to resolve your concern quickly and fairly.
You also have the right to complain directly to the UK Information Commissioner’s Office (ICO):
• Website: https://www.ico.org.uk
• Helpline: 0303 123 1113